Problems with syncing subscribed folders in Outlook

If you get errors showing that syncing your subscribed folders failed in Outlook, please try the following:

  1. Navigate to File >> Options >> Advanced >> scroll down to the Send/Receive heading >> click on the Send/Receive button on the right
  2. On the right hand side of the Send/Receive groups window that opens click on the 'Edit' button
  3. Un-check the "Get folder unread count for subscribed folders"
  4. Under Received mail items, check the option "User the custom behavior defined below"
  5. In the window below that displays your email folders just select 'Inbox' and leave the others unchecked
  6. Click 'OK' and then exit out of options and perform a send/receive to test if it is now working

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